The purpose of these General Conditions of Use and Contract is to regulate the commercial transactions that take place between the Owner and the Users. The purchase of any of the products offered presupposes the acceptance, without reservation of any kind, of each and every one of these General Conditions of Use.
The products presented in the Site comply with Italian law. Without prejudice to the case of willful misconduct or gross negligence, the Holder shall not beà liable for damages that may result from interferences, omissions, interruptions, computer viruses, failures or disconnections in the operational functioning of this electronic system or in the users' computer apparatus or equipment, motivated by causes external to the Holder, which prevent or delay the provision of services in other electronic systems, noré of the inability to give service or allow access due to causes not attributable to the Holder due to the user, third parties, to or force majeure.
With general character, the’User agrees to comply with these general conditions of’use and to always operate in compliance with the law, morality and the requirements of good faith, acting with due diligence and refraining from’using the website in any form that may impede, damage or deteriorate the normal operation of the same, the goods or rights of the Owner, its suppliers, and the rest of the users or third parties in general. The User expressly agrees to allow delivery of the order by providing a “delivery address” to which the requested product can be delivered at the ’usual time of delivery of goods. The’User also expressly acknowledges and accepts that in the event of a breach of this obligation, the Owner will not have’any responsibility’on the delay or impossibility’of delivery of what has been requested by the’User, reserving the right to cancel the’purchase made.
The Holder reserves at any time and unilaterally the right to change the price of products and services offered through its web page. The Holder in any case guarantees the customer that the price indicated at the time of formalizing the order may not be subject to subsequent changes. To proceed with an order è it is necessary to connect to the Site, select the desired product and then fill out the electronic form, following the instructions indicated in the same.
On completion of the purchase, the User will automatically access a confirmation page and receive an email that will contain all the specifications of the purchased product with its order number. The products will be sent to the’shipping address provided by the’User in the delivery data form. Shipping charges will be specified and legible. The User acknowledges and agrees that by finalizing the purchase he/she gives his/her consent in express form for the Holder to provide his/her data to the company responsible for the delivery of the purchased product. Generally, the products are shipped within 5 working days after the completion of the order. In any case, the Holder undertakes to deliver the goods to the User without delay and at the latest within thirty days from the date of the conclusion of the contract as provided for in’art 61 of the Consumer Code.
Shipping charges are calculated from time to time from the destination and the total weight of the products purchased. The shipping cost canò be reset to zero upon reaching certain spending thresholds
The form of payment è by Credit Card, bank transfer or Paypal. In the event that the TPV communicates the rejection of the card, it will automatically cancel the’purchase order, informing the customer online of said cancellation. Likewise, in case of non-receipt of the transfer after 5 working days from the registration of the order, it will automatically cancel the purchase order, informing the customer of the said cancellation online. For payments made with foreign cards, è it is necessary that the issuing Bank complies with the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not have this requirement are not allowed. The communication that the User will receive by email once the purchase has been confirmed is valid as proof of the purchase made and for the purposes of the manufacturer's warranty. Notwithstanding this, you may request an invoice, during and no later than, the purchase process indicating the data that will be required for the issuance of the same. The User acknowledges and expressly accepts that once the purchase process is completed, it will not be possible to request the issuance of an invoice.
In accordance with and pursuant to’art. 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days from the time of delivery of the goods, under penalty of forfeiture. The withdrawal period expires after 14 days from day 1. To exercise the right of withdrawal, the User ’must inform the Holder of his decision to withdraw from this contract by an explicit statement (e.g. letter sent by mail, fax or e-mail). To comply with the withdrawal period, è it is sufficient for the User to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period. If the User withdraws from this agreement, the Holder will refund the User all payments the User has made to the Holder, including delivery costs (with the exception of any additional costs resulting from the User's choice of a type of delivery other than the least expensive type of standard delivery offered by the Holder), without undue delay and in any event no later than 14 days from the day on which the Holder was informed of the User's decision to withdraw from this agreement. Said refunds shall be made using the same means of payment to be used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the Holder guarantees that the User shall not incur any costs as a consequence of said refund. Refunds may be suspended until receipt of the goods or until the consumer demonstrates that he/she has returned the goods, whichever is earlier. If the User withdraws from this contract, the same è shall be required to return the goods to the professional, without undue delay and in any event within 14 days from the date on which he communicated to the Holder his decision to withdraw. The deadline è is met if the User returns the goods before the expiration of the 14-day period. The User will bear the direct cost of returning the goods. The User expressly acknowledges and agrees that the integrity of the goods to be returned è essential condition for the exercise of the right of withdrawal. The’User, in any case, è responsible for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. Under no circumstances may goods made to measure and clearly customized be subject to the right of withdrawal.
According to art. 130 et seq. of the Consumer Code, the Owner è responsible for any lack of conformity à existing at the time of delivery of the good, provided that the defect manifests itself within two years from delivery of the good. Within this peremptory term, the User has the right to request the restoration, without cost, of the conformity of the good by repair or replacement or appropriate reduction of the price or termination of the contract. The consumer may’ask, at his or her option, the seller to repair the goods or to replace them, without charge in either case, unless the remedy requested is objectively impossible or excessively expensive compared to the other. The complaint of non-conformity of the good must necessarily be received within the peremptory term of 2 years from the delivery of the goods. The User forfeits the warranty if he does not report the lack of conformity to the Holder within the period of two months from the date on which he discovered the defect.
The consumer residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool canò be used by the European consumer to non-judicially resolve any dispute relating to and/or arising from contracts for the sale of goods and services concluded online. Accordingly, if the ’User è a European citizen, he/she can è use such platform for the resolution of any dispute arising from the online contract concluded with the Holder. The platform è available at the following link (http://ec.europa.eu/consumers/odr/). The Holder è available to answer any questions forwarded by email to the email address published in this document.